Customer
Returns.
If something isn't right, we'd like to make it right. Unused items can be returned within 30 days of delivery.
Eligibility
Items must be unused, in their original packaging, and returned within 30 days of delivery. For hygiene reasons, water bottles that have been used cannot be returned unless faulty.
How to start a return
Contact us with your order number and we'll send return instructions. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
Refunds
Refunds are issued to the original payment method within 5–7 business days of the return arriving with us.